REPAIRS

REPAIR PROCEDURE

Please don't try to repair a laser system by yourself. Even by only removing a cover or opening the housing you may be exposed to unexpected danger!

We will do our best to reduce the effects of a damage or failure on your production.

Please contact your local partner first to discuss the repair procedure.

HOW TO USE the RMA form

1. Get a RMA-Number.

ONLINE:
Use the online form.
The number will be generated automatically.

E-MAIL:
Download and complete the PDF-form and send it to rma(at)lap-laser.com.
The form with RMA-Number included will be emailed to the address of sender the next working day latest.
If you want it to be sent to another email address, please declare in the field „Annotations“.

FAX:
Download and complete the PDF-form and send it to +49 4131 9511 - 396.
The form with RMA-Number included will be faxed to the address given under „Remitter“ the next working day latest.
If you want it to be sent to another email address, please declare in the field „Annotations“.


2. Print out the form and enclose it to the return shipment.


3. Note the RMA-Number on the outside of the return shipment VISIBLE in position and size.

 

IMPORTANT NOTE:

The PDF form is only displayed correctly using ADOBE READER XI.
Please update your PDF viewer to ADOBE READER XI, free download at www.adobe.com in the download section.

Firefox users get an incorrect preview using the browser. Please save the form to disk and open it with ADOBE READER XI for correct display or use the online form.

IMPORTANT

We DON‘T ACCEPT freight forward (c/f) shipments.
Items damaged due to unprofessional packing lose all kinds of warranty.